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Consultation has concluded
The Business Improvement Team are working with the Customer Services Team to review the current process around Concessionary Fares Bus Passes. As part of this review, it’s vital that we gather feedback from customers who use this service.
We would be grateful if you would complete the questions in our survey. Each question will ask you to give a score from 1-10 (1 being the lowest and 10 being the highest).
Each question also has a free text box for you to explain any information about your answer which will help us to understand the current customer experience.
Please fill in our online survey by clicking the ‘COMPLETE FORM’ button below.
About You
We would like to know more about you so that we can understand more about our customers and residents, as it helps us to know if we are hearing the views of a wide range of people and communities.
If you do not wish to provide any of this information, please select prefer not to say.
The Business Improvement Team are working with the Customer Services Team to review the current process around Concessionary Fares Bus Passes. As part of this review, it’s vital that we gather feedback from customers who use this service.
We would be grateful if you would complete the questions in our survey. Each question will ask you to give a score from 1-10 (1 being the lowest and 10 being the highest).
Each question also has a free text box for you to explain any information about your answer which will help us to understand the current customer experience.
Please fill in our online survey by clicking the ‘COMPLETE FORM’ button below.
About You
We would like to know more about you so that we can understand more about our customers and residents, as it helps us to know if we are hearing the views of a wide range of people and communities.
If you do not wish to provide any of this information, please select prefer not to say.
Under the Data Protection Act 2018, we (Oxfordshire County Council) have a legal duty to protect any personal information we collect from you. View Oxfordshire County Council’s privacy notice online at www.oxfordshire.gov.uk - search for ‘privacy notice’.
Alternative formats
If you (or anyone you know) need a printed copy of the questionnaire and consultation information or require information in an alternative format, ie Easy Read, large text, audio, Braille or a community language, please email consultations@oxfordshire.gov.ukor call the council’s customer services team on 01865 792422. Please note that our customer services team are unable to answer any detailed questions about this consultation but can take your details and ask for an appropriate member of staff to get in touch.
Lifecycle
Open
Concessionary Fares Bus Passes - customer survey is currently at this stage
This consultation is open for contributions.
Under Review
this is an upcoming stage for Concessionary Fares Bus Passes - customer survey
Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
Final report
this is an upcoming stage for Concessionary Fares Bus Passes - customer survey
The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
