Advice service

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Consultation has concluded

In November 2023 we asked for feedback from people that had used advice services in Oxfordshire. Forty-nine people responded to the survey, helping to shape the design of future advice services commissioned by Oxfordshire County Council.

 

You said:

 

  • Overall, responses were very positive with the majority stating the service received was very high/high quality
  • It’s important to have different ways to talk to services, with a mix of face to face, telephone, web-based and email
  • There was a range of reasons why people used advice services. The most common reasons are benefits and debt, followed by charitable support and accessing food banks
  • The services could be improved by having more flexible opening times, more people to help and better communication.

 

We did:

 

  • We understand that advice services are important and are committed to procuring an Oxfordshire County Council commissioned advice service.
  • We will use your feedback to help us design the future advice service, ensuring:
    1. different communications options will be available. For example, telephone, on-line, face to face in offices/community settings or people’s homes where required.
    2. the service can support you with the issues that are important to you.
    3. future providers will be flexible, inclusive and make all their services accessible.

 

Next steps:

 

We will set up a reference group to guide the new advice service. We will require the provider to deliver the service in line with user feedback and engagement.


The original project page can be found using this link: https://letstalk.oxfordshire.gov.uk/advice-services 

In November 2023 we asked for feedback from people that had used advice services in Oxfordshire. Forty-nine people responded to the survey, helping to shape the design of future advice services commissioned by Oxfordshire County Council.

 

You said:

 

  • Overall, responses were very positive with the majority stating the service received was very high/high quality
  • It’s important to have different ways to talk to services, with a mix of face to face, telephone, web-based and email
  • There was a range of reasons why people used advice services. The most common reasons are benefits and debt, followed by charitable support and accessing food banks
  • The services could be improved by having more flexible opening times, more people to help and better communication.

 

We did:

 

  • We understand that advice services are important and are committed to procuring an Oxfordshire County Council commissioned advice service.
  • We will use your feedback to help us design the future advice service, ensuring:
    1. different communications options will be available. For example, telephone, on-line, face to face in offices/community settings or people’s homes where required.
    2. the service can support you with the issues that are important to you.
    3. future providers will be flexible, inclusive and make all their services accessible.

 

Next steps:

 

We will set up a reference group to guide the new advice service. We will require the provider to deliver the service in line with user feedback and engagement.


The original project page can be found using this link: https://letstalk.oxfordshire.gov.uk/advice-services