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Oxfordshire’s household waste recycling centre (HWRC) booking system feedback
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Consultation has concluded
Tell us what you think about your recent experience of using Oxfordshire’s household waste recycling centre (HWRC) booking system.
Introduction
Providing waste disposal and household waste recycling centres (HWRCs) is a statutory service.
Oxfordshire County Council introduced a booking system on 14 January 2026 to help modernise the service and drive efficiency. All visitors now need to book online, before they visit an HWRC.
Benefits for visitors include reduced queue times, certainty of access, improved proactive assistance to visitors using the services by site staff, and better access to information for each visit.
The booking system has now been in place for eight months, with an average of 60,000 bookings per month across all sites. It has operated with minimal issues, and there is no evidence of a link to increased fly-tipping.
We are seeking feedback from site users about their experiences and any ways in which we can make improvements.
Have your say
We recognise that visitor feedback is invaluable in ensuring that this service meets customer needs.
Please fill in our online survey by clicking the ‘TAKE SURVEY’ button below.
Tell us what you think about your recent experience of using Oxfordshire’s household waste recycling centre (HWRC) booking system.
Introduction
Providing waste disposal and household waste recycling centres (HWRCs) is a statutory service.
Oxfordshire County Council introduced a booking system on 14 January 2026 to help modernise the service and drive efficiency. All visitors now need to book online, before they visit an HWRC.
Benefits for visitors include reduced queue times, certainty of access, improved proactive assistance to visitors using the services by site staff, and better access to information for each visit.
The booking system has now been in place for eight months, with an average of 60,000 bookings per month across all sites. It has operated with minimal issues, and there is no evidence of a link to increased fly-tipping.
We are seeking feedback from site users about their experiences and any ways in which we can make improvements.
Have your say
We recognise that visitor feedback is invaluable in ensuring that this service meets customer needs.
Please fill in our online survey by clicking the ‘TAKE SURVEY’ button below.
This survey asks for feedback on your recent visit to an Oxfordshire household waste recycling centre (HWRC) and your experience of using the booking system.
We also welcome feedback from anyone who has not made a booking for whatever reason.
This survey should take between 5-10 minutes to complete, depending on the detail you wish to add.
Consultation has concluded
Share HWRC booking system - 2026 feedback survey on FacebookShare HWRC booking system - 2026 feedback survey on X (formerly Twitter)Share HWRC booking system - 2026 feedback survey on LinkedinEmail HWRC booking system - 2026 feedback survey link
Under the Data Protection Act 2018, we (Oxfordshire County Council) have a legal duty to protect any personal information we collect from you. View Oxfordshire County Council’s privacy notice online at www.oxfordshire.gov.uk - search for ‘privacy notice’.
If you (or anyone you know) needs this consultation in an alternative format in order to have your say, ie Easy Read, large text, audio, Braille or a community language, please email consultations@oxfordshire.gov.uk or call the council’s customer services team on 01865 792422 and we will work with you to meet your needs.
You can request a paper copy of the consultation documents by emailing: waste.management@oxfordshire.gov.uk or call the county council's customer services team on 01865 792422.
