Future highways maintenance contract - views on existing service arrangements

We wish to understand member views and gain feedback on what currently works well, what doesn't and what would like to be seen in a future contract.

Oxfordshire County Council are currently in contract with Milestone to provide highway maintenance services with the contract due to end on 31st March 2025. The current contract is based on a ‘Single Managing Agent’ provider model, meaning that whilst core decision making lies with the County Council, a large element of delivery services are contracted to a single contractor (or ‘managing agent’) who will design, manage and co-ordinate works on behalf of Oxfordshire County Council.

The current Milestone contract allows for the below services across Oxfordshire:

· Routine maintenance i.e. defects repairs, drainage, highway grass cutting, signs and lines
· Winter maintenance including gritting
· Delivery of the capital maintenance/renewal schemes
· Structures – maintenance and improvement works
· Small new infrastructure and improvement works < £500k
· Arboricultural service and support
· Countryside and Public Right of Way maintenance
· Minor traffic schemes/works

Whilst the scope of a future contract will not change it is important to gain feedback on what works well within the existing contract and what doesn't to consider these views when procuring the next contract to ensure it better meets Oxfordshire's needs.

The survey should take approximately 5 minutes to complete.